LINCOLN J. THOMPSON
Boston University
B.S., Communications, Film & TV
Lt Entertainment 4 Kids — Founder | Program Director | Teaching Artist
June 2003 – Present | Los Angeles, CA
Maximize opportunities in extracurricular programming by introducing enriching games and activities, developing effective processes for student success and promoting sustainable personal and scholastic development.
Foster a holistic environment that encourages diversity, independent thinking, and cooperative learning.
Co-direct musical, dance and video production workshops at different schools and community theaters such as Immaculate Heart Middle School, Larchmont Charter School, Franklin Elementary School, Minerva Stage, and Weehawken Royal Actors.
Implement meaningful activities such as photography, video production, basketball, gymnastics, and dance instruction for several non-profit organizations such as Boys and Girls Club of Santa Monica, Fulfillment Fund, and Coach Art.
Cross Campus — Senior Campus Manager
September 2017 – March 2019 | Los Angeles, CA
Ultimately responsible for the growth and management of the DTLA location.
Key areas of focus: Community Management & Events, Membership & Business Development, Building & Facility Management, People Development.
• Oversaw P&L, hiring, sales and marketing to exceed all KPIs for the market
• Partnered with Real Estate, Finance, HR, Events, Sales & Marketing teams
to drive occupancy to ~100% across shared and dedicated space
• Developed and mentored 9 direct reports, focused on building a cohesive, scalable,
community-centric experience for members
StackCommerce — Customer Experience Advocate
July 2015 – February 2017 | Venice, CA
Managed customer support team for over 2,000 brands across 3 verticals
[Tech, Men's Lifestyle and eLearning] and 750 publishing partnerships.
Partners included: USA TODAY, Hearst, AOL, Digg, The Next Web & Engadget.
• Managed 5 support agents to increase CSAT, FTR, ART, and other KPIs
• Designed 50+ Views, Triggers and Automations to scale productivity
• Developed the Support Heroes, a white-label branding solution, enabling the CS department to scale from 6 to 11+ agents, saving
over $100,000+/yearly in staffing
Interactivize — Senior Marketing Manager
February 2013 – June 2015 | Venice, CA
Delivered leading-agency-grade service for clients such as Vitamix, Duck Brand,
Step2 and Wakanow via partnerships with their primary agency-of-record.
• Managed creative development, keyword research and campaign execution across Google, Bing and Facebook, focusing on
automation and time savings
• Maintained and optimized comparison shopping engines for existing clients
• Generated 20+ detailed reports/month for evaluating campaign results, improving performance and presenting data to clients,
primarily as the lead role on team calls
imATHLETE — Customer Support Manager | Account Manager
February 2011 – May 2013 | Santa Monica, CA
Developed and managed a team of 3 customer support agents.
Managed sales funnel for new clients. Managed a roster of 100+ race directors.
• Managed a team of 3 agents resulting in a 40% increase in FRT, 15% increase in CSAT,
enhanced reporting and quantifiable tracking of other KPIs
• Created networking events, “Fun in the Sun”, happy hours & company parties
• Created processes designed to orient new-hires to the policies and procedures of management
Spirit Cruise Lines — Bar Manager
May 2008 – October 2010 | New York, NY
Managed a team of 35 bartenders across 4 boats. Responsibilities included:
P&L review, inventory, purchase orders, peer reviews, sales and day-to-day operational oversight.
• Managed bar program in a fast-paced, high volume environment
• Ran orientation and training sessions for new-hires
• Responsible for purchase, inventory and distribution of product across 3 boats
• Managed set-up and breakdown for dinner cruises and special events
• Gave tours to prospective clients, introducing our premium bar packages
Online Testing eXchange — Marketing Coordinator | Recruiter
2008 – 2009 | Los Angeles, CA
• Coordinated the recruitment of test audiences for major motion pictures through PR, marketing trade shows, local media
advertisements and other marketing strategies.
• Managed design and production of promotional prints, e-mails and other collateral assets for special events and press screenings.
• Responsible for tracking and documenting industry trends and providing analysis for potential new customer acquisition.
MJZ — Production Coordinator
2003 – Dec 2008 | Los Angeles, CA
Clients:
• Lexus
• McDonald’s
• Coca-Cola
• PGA
• Viacam
• Purina
The Concept Farm:
• ESPN Season of the Fan
• Cool In Your Code
Apple — Mac Specialist | Apple Products Professional
2005 – 2006 | Los Angeles, CA
• Provided exemplary customer service and troubleshooting on all Apple products and services
• Taught introductory courses for iPhoto, Garage band and iMovie
• Ipod Genius
• Education team
Greek | Disney ABC Television Group — Office Production Assistant
2006 – 2007 | Los Angeles, CA
Responsible for creating pre-production books on MS Excel, scouting locations, answering phones, copying and distributing scripts, designing organization systems for office documents to increase efficiency, purchasing office supplies within budget guidelines.
Heroes | NBC Universal Group — Set Production Assistant
2005 – 2006 | Los Angeles, CA
Responsible for creating production logs, maintaining set schedule, overseeing background artists, purchasing supplies, renting equipment, creating and distributing call sheets to department heads.
Creative Space @ Larchmont Charter School — Director of the After School Program
2005 – 2006 | Los Angeles, CA
McDonald Selznick Associates — Choreographer | Dancer
2004 - 2008 | New York, NY + Los Angeles, CA
Customatix — Regional Marketing Manager, North East
2000 - 2001 | Boston, Massachusetts
Concept Farm — Intern
1999 - 1999 | New York, New York